Return policy
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Welcome to Jomu Diligent Traders, your trusted partner in supplying high-quality school laboratory equipment, chemicals, and reagents. We strive to ensure your satisfaction with every purchase. If, however, you need to return a product, please review our policy below.
Eligibility for Returns
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund as per your preference.
- Incorrect Items: In case you receive an incorrect item that differs from what you ordered, please notify us promptly. We will coordinate the return and replacement process accordingly.
Conditions for Returns
- Time Frame: You must initiate the return process within 7 days from the date of delivery.
- Original Packaging: Returned items must be in their original packaging, unused, and in the same condition as you received them.
Non-Returnable Items
- Consumables: Due to safety and hygiene reasons, we cannot accept returns of opened or used consumable products such as chemicals and reagents unless they are defective or damaged upon arrival.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at +254720 056 831 to inform us about the issue and obtain a Return Authorization (RA) number.
- Packaging: Securely package the item(s) you wish to return, including all original packaging and documentation.
- Return Shipment: Ship the item(s) back to us, clearly marking the RA number on the package.
Refunds and Processing
Upon receiving and inspecting the returned item(s), we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed within 14 days through the original method of payment.
Contact Us
If you have any questions or concerns about our Return Policy, please contact our customer service team. We are here to assist you and ensure your experience with Jomu Diligent Traders remains positive and satisfactory.